Please let us know how we are doing by filling out the form below. |
Do you find our website to be helpful to you? |
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2
3
4
5
Not Helpful Very Helpful
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What additional information would you like to see on our website? |
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Have you contacted AMKUS directly? |
Yes
No
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If Yes, was our Customer Service Representative courteous? |
Yes
No
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Was our Customer Service Representative knowledgeable? |
Yes
No
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Was your call handled quickly? |
Yes
No
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Overall the customer service you received from AMKUS was: |
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
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If you indicated that the customer service was very poor or unsatisfactory, would you please describe what happened: |
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The process of getting your concerns resolved was: |
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
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If you purchased a product, was your product delivered within an appropriate timeframe? |
Yes
No
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Was training provided to you by your local AMKUS dealer? |
Yes
No
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Have you been advised of operational and service procedures? |
Yes
No
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What product(s) did you purchase? |
Spreader
Cutter
Ram
Power Unit
Combination Tool
Rope Rescue System
Ultimate System
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How did the price compare to your expectations? |
Less than expected
As expected
More than expected
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Have your purchased AMKUS products before? |
Yes
No
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Why did you choose AMKUS Products? (please check all that apply) |
Quality
Cost
Adding to a current system
Recommended by others
Warranty
Company reputation
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How would you rate the overall value of the product? |
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2
3
4
5
Low Very High
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Are you likely to recommend the product to others? |
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2
3
4
5
Not Likely Very Likely
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How satisfied are you with the features and benefits of the product? |
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
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If you were not satisfied with the product, please explain why. |
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What new products would you like to see offered by AMKUS? |
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Do you do your own maintenance or do you use your local AMKUS dealer for maintenance? |
Own
Dealer
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Have your service needs been met in a satisfactory and timely manner? |
Yes
No
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Would you like training on how to do your own maintenance on your equipment? |
Yes
No
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Would you be interested in a yearly maintenance agreement? |
Yes
No
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Would you like to receive an AMKUS newsletter by e-mail? |
Yes
No
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(If Yes) Email: |
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Any additional comments or suggestions? |
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Thank you for taking the time to complete this survey. Your results will help us serve you better.
To be entered into a monthly drawing for an AMKUS hat, please complete the following information: |
Department Name: |
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Contact Name: |
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City: |
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State: |
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Phone Number: |
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